[Your Full Name]
[Your Address]
[City, State ZIP Code]
[Your Email Address]
[Your Phone Number]

[Date]

[Hiring Manager's Name]
[Their Title]
[Company Name]
[Company Address]
[City, State ZIP Code]

Dear [Hiring Manager's Name],

I am writing to apply for the IT Support Engineer position at [Company Name]. With [X] years of experience providing technical support, troubleshooting complex IT issues, and maintaining enterprise systems, I have consistently delivered exceptional service while ensuring minimal downtime for business operations.

At [Current Company], I provide IT support for [number] users and manage [types of systems/infrastructure]. I resolved an average of [number] support tickets per week with a [X]% first-call resolution rate, significantly exceeding the team average. I reduced average ticket resolution time by [X]% through systematic troubleshooting and documentation of common issues. My technical expertise includes Windows/Linux server administration, Active Directory, Microsoft 365, virtualization technologies (VMware/Hyper-V), and help desk ticketing systems.

I am particularly interested in [Company Name] because of your commitment to [specific aspect of company culture, technology, or mission]. Your focus on [specific technology or support methodology] aligns with my approach to IT support. I was impressed by [mention specific company initiative, growth, or technology adoption] and am excited about the opportunity to contribute to your IT team during this time.

One of my key accomplishments was implementing a knowledge base system that reduced repetitive support requests by [X]% and empowered users to resolve common issues independently. I also led the upgrade of [specific system or infrastructure], which was completed [ahead of schedule/under budget] with zero downtime. My ability to explain technical concepts in simple terms has been valuable in training users and building positive relationships across departments.

I would appreciate the opportunity to discuss how my technical support expertise and problem-solving skills can benefit [Company Name]'s IT operations. Thank you for your time and consideration. I look forward to speaking with you about this opportunity.

Sincerely,

[Your Signature]
[Your Typed Name]