[Your Name] [Your Address] [City, State ZIP Code] [Your Phone Number] [Your Email Address] [LinkedIn Profile URL] [Date] [Hiring Manager's Name] [Company Name] [Company Address] [City, State ZIP Code] Dear [Hiring Manager's Name/Hiring Manager], I'm writing to apply for the [Position Title] position at [Company Name]. With [number] years of progressively responsible customer service experience and a consistent track record of exceeding satisfaction targets, I'm confident I can help [Company Name] maintain its [industry-leading/exceptional] support reputation. In my current role at [Current Company], I handle [number]+ customer interactions daily across [channels: phone, email, chat, social media]. I've maintained a [percentage]% satisfaction score for [time period] while reducing average resolution time by [percentage]%. [Additional achievement: Last quarter, I was promoted to handle escalated complaints, successfully resolving 85% of complex issues]. What excites me about [Company Name] is your focus on [specific company initiative, approach, or value]. I've been following [specific program or company news], and it aligns perfectly with my proactive approach. At [Current Company], I [specific initiative you created, such as: created FAQ videos, implemented new process, trained team members] that [specific result with numbers]. My experience with [specific tools/systems: CRM systems, Salesforce, Zendesk] combined with my ability to [specific skill: translate technical concepts for customers, remain calm under pressure, build rapport quickly] would allow me to contribute immediately. I'm particularly interested in [specific aspect of the role or company] and would welcome the chance to discuss how my skills fit your needs. I look forward to speaking with you soon about this opportunity. Sincerely, [Your Name] --- CUSTOMIZATION TIPS FOR THIS TEMPLATE: - Emphasize your years of experience and specific achievements - Include concrete metrics and percentages to demonstrate impact - Mention relevant software/tools you've used - Highlight any leadership, training, or mentoring experience - Reference specific company initiatives you've researched - Keep accomplishments recent (last 3-5 years most relevant)