[Your Name] [Your Address] [City, State ZIP Code] [Your Phone Number] [Your Email Address] [LinkedIn Profile URL] [Date] [Hiring Manager's Name] [Company Name] [Company Address] [City, State ZIP Code] Dear [Hiring Manager's Name/Hiring Manager], I'm applying for the [Position Title] position at [Company Name]. After [number] years in [previous field/industry], I'm eager to transition my [transferable skills: people skills, problem-solving abilities, communication expertise] into customer service where I can make a meaningful difference in people's lives. [Previous field] taught me to [key skill 1: stay calm under pressure, handle multiple priorities, think quickly]. I [specific achievement from previous career with numbers]. These same skills—[list 3-4 transferable skills: active listening, empathy, clear communication, conflict resolution]—are exactly what customer service representatives need to succeed. [Company Name]'s mission to [company mission or value] resonates deeply with me. My experience [specific relevant experience from previous career] has prepared me well for [specific aspect of customer service role]. I've consistently [relevant achievement: received top feedback scores, trained team members, handled sensitive situations]. While I'm new to [industry] specifically, I'm a quick learner who thrives on helping people. I've already begun [preparation you've done: studying industry terminology, taking courses, researching best practices] to prepare for this transition. I'm excited about the opportunity to grow with an organization that values both excellent service and genuine care for customers. I'd appreciate the chance to discuss how my unique background could benefit your team in ways traditional candidates might not. Thank you for your consideration. Sincerely, [Your Name] --- CUSTOMIZATION TIPS FOR THIS TEMPLATE: - Focus heavily on transferable skills from your previous career - Explain your motivation for the career change clearly - Show any preparation you've done (courses, research, certifications) - Draw clear parallels between your previous work and customer service - Emphasize your learning ability and adaptability - Address the career change confidently, not defensively