[Your Name]
[Your Address]
[City, State ZIP Code]
[Your Phone Number]
[Your Email Address]
[LinkedIn Profile URL]

[Date]

[Hiring Manager's Name]
[Company Name]
[Company Address]
[City, State ZIP Code]

Dear [Hiring Manager's Name/Hiring Manager],

I'm writing to apply for the [Position Title] position at [Company Name]. With [number] years of customer service experience, including [number] years in leadership roles, I have both the hands-on expertise and management skills to lead your customer service team to new levels of performance.

As [Current Title] at [Current Company], I manage a team of [number] customer service representatives, overseeing [specific responsibilities: daily operations, quality assurance, training and development]. Under my leadership, our team has achieved [specific metrics: 95% customer satisfaction, 25% reduction in average handle time, 30% decrease in escalations]. I've also [management achievement: reduced turnover by 40%, implemented new training program, created performance dashboard].

My leadership philosophy centers on [leadership approach: empowering team members, continuous coaching, data-driven decision making]. I believe in [specific belief about customer service leadership]. At [Current Company], I implemented [specific initiative] that resulted in [measurable outcome].

[Company Name]'s commitment to [company value or initiative] aligns perfectly with my management style. Your focus on [specific company approach] reflects my belief that [your philosophy]. I'm particularly impressed by [specific company program or achievement].

Beyond team management, I maintain strong relationships with [relevant stakeholders: other departments, vendors, executive leadership] and have experience with [relevant skills: budgeting, workforce planning, policy development, conflict resolution]. I'm proficient with [management tools: workforce management software, QA tools, reporting systems].

I'd welcome the opportunity to discuss how my leadership experience can help [Company Name] achieve its customer service goals.

Sincerely,
[Your Name]


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CUSTOMIZATION TIPS FOR THIS TEMPLATE:
- Emphasize leadership achievements and team metrics
- Include specific management skills and experience
- Mention team size and scope of responsibility
- Highlight improvements you've driven (retention, satisfaction, efficiency)
- Show both people management and operational expertise
- Include any budget or strategic planning experience
- Reference your leadership philosophy and management style